Shipping & Return Policy
1. Our Factory-Direct Promise & Shipping Rates
To provide the freshest, highest-loft down products at a fraction of retail prices, we ship all orders directly from our manufacturing facility. This ensures your duvet or pillow hasn't been sitting compressed in a third-party warehouse for months.
Shipping Rates & Free Shipping Threshold:
• FREE Express Shipping: On all orders $20.00 USD and above.
• Standard Shipping ($4.99 USD): Applied to orders under $20.00 USD.
Order Processing: 1-2 business days.
Factory-Direct Express Shipping Times:
• USA & Canada: 7–14 business days.
• UK & Europe: 8–15 business days.
• Rest of World: 10–20 business days.
Tracking: Once your order is dispatched, you will receive an email with a tracking number to monitor your delivery in real-time.
Customs & Duties: As we ship factory-direct, all applicable customs fees and duties are covered by Guvar. You won’t face any hidden charges at delivery.
2. 60-Day Return & Refund Policy
60-Night Risk-Free Sleep Trial
Love It or Your Money Back
We believe the only way to truly test a premium down product is to sleep on it. That’s why we offer a 60-Night Risk-Free Sleep Trial.
How It Works:
• Sleep on it: Take up to 60 nights to experience the loft and breathability of our products.
• Not for you? If you’re not 100% satisfied, simply contact us at [support@guvarshop.com] within 60 days of delivery.
• Easy Returns: We will provide instructions for the return. To be eligible for a full refund, items must be returned in their original packaging and free of any permanent damage or stains.
Refund Process:
• Once we receive and inspect your return, your refund will be processed to your original payment method within 5-7 business days.
• Return Shipping: For our 60-day trial, return shipping costs are covered by the customer unless the product arrived with a manufacturing defect.
Warranty:
Beyond the 60-day trial, we offer a 1-year limited warranty against manufacturing defects (such as leaking down or shifting baffles).